ph378 Privacy Policy –
Your Data, Handled with Care

ph378 operates an online gaming and sports betting platform serving registered players in the Philippines. As part of delivering this service, we collect and process personal information about the players who use our platform. This Privacy Policy describes how that information is handled — what we collect, why we collect it, who we may share it with, and how long we keep it.

By creating an account on ph378 and using our services, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using ph378.

ph378 collects personal information through different interactions with the platform. The categories of data we collect and the circumstances in which they arise are set out below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is minimally required for identity verification where legally mandated.

ph378 uses the personal information we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described here without first seeking additional consent where required.

• Account management: To create and maintain your ph378 player account, authenticate your identity at login, and process OTP verification when you access from a new device.
• Transaction processing: To handle PHP deposits via GCash, Maya, Philippine online banking, or bank transfer, and to process withdrawal requests to your registered payment method.
• Identity verification (KYC): To verify that you meet the age requirement of 21 years and above, and to confirm that your identity matches the payment account used for withdrawals.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, account takeovers, money laundering, and any other prohibited conduct described in the Terms and Conditions.
• Customer support: To respond to your enquiries, resolve account issues, and provide assistance when you contact ph378 support.
• Platform improvement: To analyse how players use ph378 so we can improve the interface, game selection, and performance of the platform over time.
• Responsible gaming: To monitor account activity patterns that may indicate problem gaming behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion requests.
• Legal compliance: To meet any legal obligations that apply to ph378 as an online gaming operator.

ph378 applies industry-standard security measures to protect the personal data of all registered players. Data is transmitted between your device and our servers using SSL (Secure Sockets Layer) encryption, which ensures that information cannot be intercepted in transit.

Access to player personal data within ph378 is restricted on a need-to-know basis. Only personnel with a legitimate operational requirement can access player account data, and all access is logged for auditing purposes.

We do not store your full GCash account PIN, Maya credentials, or bank account passwords on our servers. Payment verification references used to process PHP transactions are handled by regulated third-party payment processors under strict data processing agreements.

ph378 does not sell your personal data to third parties. We share data only where necessary to deliver the services you use, and only with parties who are contractually bound to use it for the specified purpose alone.

The categories of third parties with whom we may share data include:

• KYC and identity verification providers: To confirm your identity and age during registration and before withdrawal processing. These providers receive only the data required to complete the verification check.
• Payment processors: To facilitate PHP deposits and withdrawals through GCash, Maya, Philippine online banking, or bank transfer. These processors operate under strict financial data handling standards.
• Fraud prevention and security services: To detect and prevent prohibited activity on the platform, including multi-accounting, bonus abuse, and irregular betting patterns.
• IT infrastructure and hosting providers: Our platform operates on secure hosted infrastructure. Providers with data access are subject to data processing agreements that restrict use to platform operation only.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a legitimate regulatory request, ph378 may disclose player data to relevant authorities.

When we engage third-party processors, we require them to implement appropriate technical and organisational measures to protect your data. We do not allow them to use your data for their own marketing purposes.

ph378 uses cookies — small text files placed on your device — and similar tracking technologies to make the platform work as intended and to help us understand how it is being used.

• Essential cookies: Required to keep you logged in, maintain your active session, and ensure core platform features function correctly. These cannot be disabled without breaking key platform functionality.
• Functional cookies: Remember your language preferences, display settings, and other customisations so you do not have to set them again each visit.
• Analytics cookies: Help us understand which pages and features players use most, how long sessions last, and where technical issues arise. This data is used in aggregate form and does not identify you individually.

You can manage or disable cookies at any time through your browser settings. Disabling essential cookies will affect your ability to use the ph378 platform, including staying logged in to your account. The ph378 mobile app uses equivalent in-app session management technologies that operate under the same principles.

ph378 retains personal data for as long as it is necessary to fulfil the purposes described in this policy and to meet any applicable legal obligations. The general principles we follow are:

• Active account data is retained for the full duration of your registered relationship with ph378.
• Transaction records and bet history, including PHP deposit and withdrawal records, are retained for a minimum period to meet financial record-keeping obligations.
• KYC verification documents are retained for the period required by applicable identity verification and anti-money laundering obligations.
• If you close your ph378 account, we will retain the minimum data required for legal compliance purposes and then delete or anonymise the rest within a reasonable period.

When data is no longer needed and no legal retention obligation applies, ph378 deletes or irreversibly anonymises it so it can no longer be linked to you as an individual.

As a ph378 player whose personal data we process, you have the following rights. To exercise any of these rights, contact ph378 support using the details in Section 11.

ph378 will respond to valid data rights requests within a reasonable timeframe. Note that some requests may be limited where fulfilling them would conflict with legal obligations or the operational integrity of your account.

ph378 is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration and KYC process on ph378.

If you believe that a person under 21 has registered on ph378 or that a minor has accessed the platform using someone else's account, please contact ph378 support immediately. We will investigate and take appropriate action, which may include account suspension and deletion of any data collected in connection with the underage individual.

ph378 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via the platform or by email to your registered address.

The effective date at the top of this page reflects when the policy was last reviewed. We encourage you to check this page periodically. Continued use of ph378 after a policy update constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern related to your ph378 account, please reach out to our support team. We are available around the clock.